Policies and Terms

PRIVACY POLICY

Infinity SUP is committed to respecting the privacy rights of online visitors to our website. Infinity SUP also recognizes the importance of protecting information collected about you. While visiting the website, we may ask you to register and/or provide information that personally identifies you, including but not limited to any name, address, telephone number, email address, birth date, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to Infinity SUP for purposes of interacting with our website, including, for example, when you ask for information, enter a contest, order our products, or download material (“Personal Information”). If you choose to provide Infinity SUP with your Personal Information, it will permit us to make your use of our website and services more enjoyable. Infinity SUP uses your Personal Information to help you quickly find goods, services, or information on the website. There is a technology called “cookies” which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser which may then store it on your system. Some pages may use cookies so that we may better serve you when you return to our website. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Please note that to use our shopping cart, you must have cookies enabled. Infinity SUP may also track the domains from which this website is visited and use that data to analyze for trends and statistics for our own internal business purposes. Infinity SUP may also aggregate such information and make it available to others as part of its business; however, Infinity SUP will not identify you when providing such information. If you choose not to have your Personal Information used as a basis for further contact with you by Infinity SUP or one of its business partners, you may “opt out.” If you choose not to give us your Personal Information, you can still use most of this website. You merely will not be able to access areas that require registration. Additionally, if you do not want Infinity SUP to send you email or postal mail regarding Infinity SUP or its services, you may “opt out” at the time you give us your Personal Information. Unless otherwise required by law, Infinity SUP does not disclose any Personal Information to third-parties; however, Infinity SUP reserves the right to make exceptions, such as when we believe that an emergency, illegal activity or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.

SECURITY POLICY

Shopping on Infinity SUP is safe because we use highly advanced technology to make sure your information remains secure. We protect your online order and Personal Information by using Secure Sockets Layer (SSL) technology. All the data that travels between your computer and our servers is SSL encrypted, and then stored on a computer that’s not even hooked up to the Web. To make sure you are accessing a secure server, look at the lower left or righthand corner of your browser window after accessing the server. If you see an unbroken key or closed lock (depending on your browser), then SSL is active. Some versions of browsers and firewalls don’t permit communication through secure servers. In that case, you’ll be unable to connect to the server so you won’t have to worry about mistakenly placing an order through an unsecured connection.

TERMS OF SERVICE

In General

Infinity SUP (www.Infinity-SUP.com) owns and operate this Website. This document governs your relationship with www.Infinity-SUP.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.Infinity-SUP.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.Infinity-SUP.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.Infinity-SUP.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. To contract with www.Infinity-SUP.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.Infinity-SUP.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.Infinity-SUP.com or may in some cases be a third party. Where a contract is made with a third party www.Infinity-SUP.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment

Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.Infinity-SUP.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.Infinity-SUP.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third-party copyright

Except where expressly stated to the contrary all persons (including their names and images), third-party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.Infinity-SUP.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.Infinity-SUP.com.

Indemnity

You agree to indemnify, defend and hold harmless www.Infinity-SUP.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

www.Infinity-SUP.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. info@infinitysup.com

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.Infinity-SUP.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.Infinity-SUP.com.

CONTACT INFINITY SUP

The Infinity SUP team provides the best customer service and Aloha to all our customers. Have a question about a board? What size to select? Have questions about our company? Just send us a note or give us a call and we look forward to chatting with you!

Email Us at info@infinitysup.com

Call: 949 661 0578

ORDERS FAQs

What forms of payment do you accept? INFINITY SUP accepts Visa, MasterCard, American Express and Discover. We also accept PayPal. We do not accept cash, checks or cash-on-delivery (C.O.D.).  If you need to finance your purchase PayPal handles this also, we do not offer financing directly.

Can I order by phone or email? We use the industry’s highest form of encryption, SSL so your online purchases are secure.  However, we are all real people here and paddlers too, not just a call center so please feel free to call (949) 661-0578.

What currency are INFINITY SUP prices displayed in? All prices are shown in U.S Dollars.  If you are interested in shipping outside of USA please contact justin@infinitysurf.com.

Can I make a change to an existing order? Sure. You may make changes to your order up until your order has begun being processed. Please contact us by email at ?@infinitysurf.com with the order modifications you would like. Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in your Shopping Cart is always the best policy to save any disappointment at a later date.

What If I am ordering and there is an error in the checkout? If you have any Technical Issues whilst using the site, please contact our Customer Service Department and we will assist you immediately at (949) 661-0578.

How can I track the status of my order? When your order ships from us, you will receive an email confirmation with your shipment tracking number and a link to the shipping company website.

Why is my tracking information not appearing? Even though your order has shipped, it may take up to 48 hours for tracking information to appear on a carrier’s website. This is due to the timing of updates made by the carrier’s tracking system. Please refer to the estimated delivery dates that appear on your order confirmation email. If the estimated delivery dates have passed and the carrier’s tracking information hasn’t changed, our customer service team is happy to help. Email info@infinitysup.com or call (949) 661-0578 from 9:00 AM to 5:00 PM PT, Monday through Friday.

Where’s my confirmation email? If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. Please contact us by email with your full name and order number and we will confirm your order.

CANCELLATIONS

How do I cancel my order? You may cancel your order up until your order has begun being processed. Please contact our customer service department. We will send an email confirming the order cancellation.  Due the nature of the product (water), any received and opened and/or used products cannot be returned unless they qualify for product warranty guidelines.

SHIPPING & DELIVERY

FREE SHIPPING on all stand up paddle boards shipped to either a commercial or residential address within the Continental USA. NO ADDITIONAL CHARGES APPLY FOR DOOR TO DOOR RESIDENTIAL DELIVERY. HAWAII Board Orders Only $175 Shipping Per Board.  *** For INTERNATIONAL, CANADA & AK orders FREE SHIPPING DOES NOT APPLY, please email us at ?@infinitysurf.com for a quote prior to placing your order. *** The majority of orders that are in stock ship between 1-3 business days. You will receive an email notification with tracking and carrier information when your order has shipped.

Delivery of New Paddleboards
Most orders are delivered within 3-7 working days. Delivery will be Mon-Fri during normal business hours. You will need to be available to receive, inspect and sign for the shipment. Please specify whether the address is a commercial (business) or residential address and provide two contact numbers in the notes field when you check out. The freight company will contact you 24 hours prior to schedule the delivery. *Any change of address on paddleboards shipments there will be a $75 charge per address change. Address change is only within the immediate area for example from your house to your work. A time delay will occur due to the address change. For an address change to another state or outside the immediate area other charges will apply. *If you are unable to accept board delivery on scheduled day/time slot, there will be a daily dock storage fee the customer is responsible for and will be charged by the delivery company.

*VERY IMPORTANT*

Before signing the delivery receipt, you must unpack and inspect the board thoroughly for any signs of damage that may have occurred during transit. All shipments are fully insured against damage PRIOR to you signing, however, your signature constitutes your final acceptance of the merchandise “AS IS” from the freight company and releases them from any further responsibility. Absolutely no claims or returns can be made after final acceptance from the freight company so please be sure you are completely satisfied with your board prior to signing for it. If you have any questions or are not completely satisfied with the condition of your board upon arrival, call us immediately at (949) 661-0578 and refuse the shipment. We will make sure to ship you a replacement board immediately at no additional charge to you. Note: INFINITY SUP has literally shipped thousands of paddle boards to satisfied customers worldwide. We know the excitement of receiving a new paddleboard first hand and we want you to be able to start having fun on it immediately. Whether your new board is going around the corner or around the globe, we take great care to make sure it will arrive safely and in perfect condition. All boards are thoroughly inspected and packed extremely well before leaving our warehouse. We only use reliable carrier’s familiar with how to safely transport paddleboards and each box is clearly marked to make sure they are handled gently every step of the way. Our goal is your complete satisfaction. If you have any further questions or concerns prior to ordering your new paddleboard, please do not hesitate to contact us at (949) 661-0578 or ?@infinitysurf.com.

Shipment of Paddles and Accessories
Paddles and Bags will be charged a $49 flat fee. This excludes INTERNATIONAL addresses. For AK, HI, PR and all other addresses outside the Continental USA, please contact us at ?@infinitysurf.com PRIOR to placing your order for a shipping quote. We ship via UPS, USPS or FedEx. Once your order ships, you will be notified via email with your tracking number. In stock accessory orders typically ship within 1-3 business days. Most orders are delivered within 1-5 working days to any address within the Continental USA. Please open the package and inspect items for damage immediately upon arrival. If damage is found, please notify us immediately so we can get a replacement out to you and file the necessary claim with the shipping company. All damages must be reported to us within 3 days of you receiving your shipment.

  • The first and most important thing to know about SUP boards is that although they love to play in the sun, they DO NOT LIKE TO BAKE in the sun.
  • All surfboards and stand up paddle boards should not be exposed to prolonged direct sun of 70°F or more.
  • If a board’s surface is hot to touch, then it should be moved to the shade. Otherwise the EPS inside a board will break down and melt, this is especially true when cranked down on the roof of your car in the hot sun. INFINITY SUP (or any manufacturer) does not warranty sun related damage.
  • The sun’s rays will be the most harmful element to your INFINITY SUP board so try and keep your board out of the sun wherever possible.

Here is some info on your board and how to keep it in a good condition to enjoy for many years to come.

De-lamination

Since our boards are molded/vacuum bagged this is extremely rare, in fact typically the EPS will melt and cave in before delamination due to the increased bond we create in manufacturing INFINITY SUP’s. However, it’s important to know this information since the core of all SUP boards are shaped from a foam called EPS.  EPS foam consists of foam, gasses and air bubbles. When your board is left in the sun these gasses and air heat up and expands the inside of your board. If they expand too much, the pressure will push on the hard shell of the board and may cause the fiberglass shell to detach from the foam core. This is called de-lamination, and can result in air bubbles being trapped between the foam core and fiberglass shell.

To avoid de-lamination or melted EPS Follow these simple steps to ensure a long life for your INFINITY SUP board:

INFINITY SUP boards have a Gore-Tex® Vent Plug: The plastic Gore-Tex® vent plug is used to keep water out of the core of the board but at the same time allows hot air to vent out of the plug. Because it vents the board automatically, please do not loosen or remove the plug to prevent damage and to ensure it works correctly. Always store your INFINITY SUP board in a cool dry place or shady area when not in use. You may also store your board in a well-ventilated board bag to avoid direct exposure to sunlight.

Fading

We use UV resistant materials on all our INFINITY SUP boards but over exposure to the sun can cause the colors to fade. Fading will not affect the performance of the board but it will affect the look of the beauty of the board that you fell in love with. To avoid fading…Always store your INFINITY SUP board in a cool dry place or shady area out of reach of direct sunlight.

WARRANTY

INFINITY SUP is proud to produce boards with the highest quality and standards in the industry.  Quality is important to us and we are happy to stand by our product.   INFINITY SURF has been around since 1960 and INFINITY SUP has offered SUP Boards since 2004. After selling thousands of boards, we are proud to say our warranty issues we can still count on both hands.  See below for full details.

1 YEAR LIMITED WARRANTY

The Warranty begins effective the day the retail customer purchases the product as identified on transaction receipt and is non-transferable. If within the Warranty period the product becomes defective, you will need to contact INFINITY SUP. INFINITY SUP will send via email a Defective product form, which needs to be completed. You will be asked for a copy of a sales receipt and photos of the defective nature in question, as well as original packaging material to verify if damage was due to shipping. INFINITY SUP will thoroughly review the data on the Defective product form to determine if product is defective. If it is deemed a manufacturing or material flaw, we will ask that the board is returned to the dealer where the board was purchased from. Upon physical review, INFINITY SUP will make the final determination as to the nature of the damage or flaw and issue a replacement product (model depends on availability).

The Warranty does not include products that have incurred damage or breakage from use of product, including but not limited to dropping, damage incurred by waves, knee drops or falling onto board.  The warranty does not apply to boards that have been exposed to prolonged sunlight or intense heat.  Warranty will not apply for incorrect setup or if used in commercial, rental or teaching environments.

INFINITY SUP boards are hand made using natural and manmade produced materials that can contain variances in look, color and composition. Cosmetic Flaws that do not affect the functionality or performance of the boards are not applicable and not covered under the policy.

PRODUCT REPLACEMENT

INFINITY SUP will provide repair or replacement board for any board deemed to be defective or having defect materials. All boards should be returned to the Authorized INFINITY SUP dealer that they were purchased from. The Authorized INFINITY SUP dealer will act on behalf of INFINITY SUP to provide the customer with the repair or replacement product depending on model availability.